TGB3 is seeking to contract an Administrative and/or Medical Assistant to assist practitioner performing Compensation & Pension Exams (C&P) for our military Veterans at various sites through the USA.

• Length: 6-12 months (option to extend)
• Start Date: ASAP quick credentialing to train/onboard
• Hours: Full-Time M-F 7:45a-4p
• Location: Alamogordo, NM
• Pay: TOP HOURLY RATE

General Summary of Position
The Medical Office Assistant performs administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Essential Functions include:

• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per organization policy. Refers inquires of a technical nature to an appropriate staff member. Takes and forwards messages.
• Schedules appointments for patients including coordinating appointments with other medical offices and for tests, including pre-admissions testing. Confirms appointments. May give instructions to patient, explain an upcoming exam, and/or answer questions. Maintains calendar(s) for a physician, staff, and/or department/clinic including patient appointments, meetings, etc. Collects needed information (including patient charts prior to appointment/meeting and may brief attendees.
• Completes preliminary registration for new patients and updates information on existing patient) in the organization’s scheduling system. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
• Corrects errors or returns forms to medical staff for completion/correction. Responds to questions regarding bills from patients, referring physicians or office staff.
• General correspondence and memoranda. Types letters, correspondence, memoranda. May compose and send correspondence under own signature as appropriate.
• Establishes and maintains a variety of files, records, logs, charts, etc. including organizational files. Retrieves files, records, charts, and/or the information therein as necessary including personnel information/time sheets, Performs basic data collection and tabulation creating summaries and reports.
• Maintains and orders supplies for personnel/department as needed or requested. Audits bills and ensures prompt payment.
• Receives, opens, and date stamps incoming mail. Reviews, sorts, and directs mail to the appropriate person in accordance with departmental policy.
• Orients new employees, including residents, to Hospital procedures, schedules and requirements.

Additional Functions include:

• Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all attendees and fellow staff
• Always acts professionally with minimal supervision as a representative of OptumServe
• Possesses strong organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others
• Organizes workload, sets priorities, completes assignments